Other Charges
We want to make sure you have all the information you need about your account. There are some fees and charges that may or may not apply to you. We’ve created this handy information document so you have all the details you need. This leaflet includes all charges that may be applied to your account outside of your monthly bundle charges.
At any point if you are unsure of any charge or have a question on your own terms why not chat with us at Pure Telecom or if you prefer to arrange a call back you can also just leave your details with us at the same location. Alternatively, you can also call us directly on 01-2469000 or drop us an email to [email protected]
Charge | Description | € Prices Inclusive of Vat |
---|---|---|
Mailbox Rental | The monthly charge applied for a voicemail service from the network. (some phones have this option built-in and so it is not necessary to rent a voicemail service from the network). | €2.24 |
Call Forwarding | The charge for each time you set up call forwarding on your home phone to another number. Calls to that diverted number are then charged at the standard rates (see Call Rates). | €0.41 |
Modem Charge | The fee charged for a modem if the service is cancelled within the minimum term of the contract. This charge will be refunded once the old/faulty modem is returned to Pure Telecom within 30 days. | €80.00 |
Additional Modem Charge | Pure Telecom will provide a modem free of charge to all customers who have broadband. Any subsequent modem will be charged. This charge will be refunded once the old/faulty modem is returned to Pure Telecom within 30 days. | €80.00 |
Broadband Surcharge | Monthly surcharge for the Broadband service if the phone line has been moved away from Pure Telecom to another provider. | €12.30 |
Change of Number | The charge to change your home phone number. | €25.00 |
Corded Phone Rental | The charge for renting a fixed home phone from eir/Eircom/Telecom Eireann. | €2.72 |
Cordless Phone Rental | The charge for renting a cordless home phone from eir/Eircom/Telecom Eireann. | €2.72 |
Assisted Hearing Phone Rental | The charge for renting a specialist assisted hearing home phone from eir/Eircom/Telecom Eireann. | €3.68 |
Data Port Extension | The charge for additional internal cabling and labor to place the socket in another part of the home. | €125.46 |
Payment Default Fee | The charge applied when a Direct Debit payment has been returned unpaid from the bank to Pure Telecom. | €12.30 |
Fixed IP Address | The charge applied each time for providing a Fixed IP address. | €100.00 |
Late Payment Fee | The charge applied where payment has not been received and allocated to the relevant account by the stated due date. | €6.15 |
Engineer Appointment Charge | The charge applied should you miss the agreed time for the Technician to install your service. This appointment date can be changed or canceled up to 4 pm the day prior to the agreed appointment date. The fee may also apply if the engineer cannot gain access to the Premises due to a 3rd party access issue, for example within an apartment block; if you refuse to allow the engineer onto your property on the agreed appointment date; or if the environment is deemed to be unsafe or dangerous. | €60.00 |
Call Barring Set Up | The charge to set up an outgoing call bar on your home phone for a particular service. | €25.00 |
Call Barring Monthly Charge. | The ongoing monthly charge for the outgoing call bar service. | €4.91 |
Line Rental | The monthly charge for each PSTN Line rental. | €25.78 |
Non-Direct Debit Fee | Administration fee for customers who have Pure Telecom Broadband but who have canceled their agreed payment method via Direct Debit. | €2.46 |
Premium Appointment (outside of normal working hours). | If you wish for a technician to visit your premises for installation of service in the evening (summer months only) or on Saturday. | €30.00 |
Reconnection Fee. | The fee to reconnect your line to the network if it has previously been disconnected or removed from it. | €25.00 |
Technician Call Out Fee for a Fault | The charge applied if the Technician discovers there was no fault on the actual line. i.e. the fault lay with the customer's personal equipment and not on the actual line itself. | €143.07 |
Contract Termination Charge | The charge applied if the service is canceled within the minimum term of the contract. | €150.00 |
Click here to download all the information in PDF.