Reviews

★★★★★

Great customer service

★★★★★

The most straightforward, easy, high quality service provider I've used in a long time.

★★★★★

Incredible customer service. Competitive price. I have the 500 Mbps plan and it works perfectly.

★★★★★

Super Company. Just with them for the last 12 months, no issues, no price increases, no CPI index, no messing. I had a quick chat on the phone with a human, offered me the same price again for another 12 months. I didn't have to deal with bots, AI or anything like that. I wish more companies were like this, well done pure!

★★★★★

Overall let me state I could not be happier with how I am looked after as a customer, but this review is specifically aimed at the absolutely incredible Customer care over the phone I received today, her name is Isabelle or Isabella and she was so friendly and helpful and just a pure (sorry, no pun intended) delight to speak with and she solved my little issue which was related to my having recommended another person join them which also proves further how I rate them. They are fantastic and Isabelle is a gift. Sorry for naming names but I had to say it.

★★★★★

I've been a pure telecom customer for a few years, never had a problem, rang today to get an upgrade, incredibly helpful lady call Samantha sorted everything out no fuss no issue, I couldn't be happier.

★★★★★

Since joining Pure Telecome more than 2 years ago, going into 3rd year now, I can only say that the whole experience has been great since the beginning. Had slight issue with the connection only twice or so, and that was for just few seconds and all was restored as normal. I am working from home and the connection is great, no stress, no issues whatsover, exactly what I need. Not to mention their customer service which is great every year and provide deals without issues, fully supportive. No hassle at all.

★★★★★

I had an issue with my router taking forever to sync up. Found myself talking to a lovely young girl with a gorgeous Dublin accent. She was very knowledgeable and I discovered that not all connections have the same characteristics and not all routers have the same functionality. My Dublin darling sent me another router and the connection has been rock solid ever since.

★★★★★

5 yrs with puretelecom fibre 10/10 with no problems and a fantastic service friendly customer care.

★★★★★

Switched to Pure Telecom as my broadband and home phone provider (I have SIRO cable). They were the only provider to actively call me back and stepped me through the switching process including timing. Switch was seamless with no loss of service. Only issue was that phone (landline) did not switch correctly, but one call to them where I got through to support within 10 minutes and issue was resolved. Gary, original contact and Alex in support were excellent.

★★★★★

I just spoke with a woman named Rachel. She was extremely helpful and patient. She helped me to remove a broadband issue in no time. I'd give her 10 stars if I could.

★★★★★

I now have fibre to my home thanks to NBI. Pure were my provider of choice. Easy to deal with and good customer service.

★★★★★

After many years with the same provider I was reluctant to leave but the service which I have received from Pure Telecom has been fabulous and I have no hesitation in renewing my contract with them again for a further year. Thank you Ciara for all your help.

★★★★★

Excellent service, always super fast Fibre downloads at 950mb

★★★★★

Great customer service! First problem in 3 years fixed within 24 hours. No long waiting time in the phone cue either! Highly recommended.

★★★★★

Had problems with my other provider had a fault on the line had to cancel it. Pure got it fixed for me in no time Thanks

★★★★★

Big thanks to Cian for taking my call today and very quickly & professionally answering my questions. Extremely painless process signing up to Pure Telecom. Bonus kudos to Pure Telecom for not engaging in anti-consumerist annual CPI increases. 5 stars, will recommend you to everyone I know.

★★★★★

Pure Telecom help desk staff were very helpful and efficient when I transferred my broadband over to them.

★★★★★

Excellent technical support from Daragh reconnecting my landline. All good again, the landline is fully operational, thanks to Daragh for excellent technical help. Also thanks to Customer Service (apologies, I didn't get the lady's name) who reset my password so I could access my account online.

★★★★★

Fault appeared on landlines. Email sent and the fault was sorted before the next morning. Excellent service.

★★★★★

Daniel has been a huge help to me over the last couple of days. If it was possible to give him 10 stars I would. Thanks again Daniel.

★★★★★

Daniel and staff like him are the reason I stay with pure Telecom. Pleasant professional and through to him in five minutes. Daniel is outstanding though. So patient. I seriously refuse to change providers for this reason alone. Thanks Daniel

★★★★★

Jack was very helpful and sympathetic. He explained the process clearly sorted out my problem. Very satisfied! Pat.

★★★★★

Was speaking with Darragh who was helping me set up my replacement wifi box. Very helpful and patient. Would highly recommend

★★★★★

The best provider with the best customer service!!! Thanks Daragh

★★★★★

Great support and short lines at Pure Telecom. Rachel tried 3 different ways to sort it and she called back after the last reboot worked

★★★★★

Just joined Pure Telecom. I am delighted with personal support within minutes. Thank you Daniel and Jake for first class service.

★★★★★

I spoke to Rachel who was so helpful and patient and the most friendly person I have ever spoke to on a helpdesk

★★★★★

Very fast answering phone and very professional. Rachel is a credit to Pure telecom in resolving my problem

★★★★★

Great experience talking to Rachel. She made me feel happy, as weather outside is blowing things up. She answered my queries happily. Thanks Rachel for your help. Keep smiling

★★★★★

Daniel was an absolute pleasure to deal with, he was professional, patient and courteous.

★★★★★

I recently changed my fibre provider to Puretelecom and am very happy with the service i received. I had an issue with my landline which wasnt recognised by the modem and a lady called Rachel sorted the problem in no time and everything is now working well. From the moment a man called Daniel signed me up for their service I have found Puretelecom staff so friendly and helpful and would highly recommend them.

★★★★★

I want to give a feedback to Shane in the Customer Care, after months trying to resolve some issues with my billing and many conversations with Pure Care team, Shane was the only person willing to hear me out and resolve my billing issue. I am very impressed with how he and his team brought a resolution in no time and made sure I happy every step of the way. He definitely went above and beyond to help us. Keep up the good work!

★★★★★

Pure telecom was quick to answer my call and put me through to Rachel in tech support immediately. Rachel was super friendly, super helpful, super patient and super efficient. Well done and thank you.

★★★★★

Excellent support and technical knowledge from Daniel. He gets 10 stars from me!

★★★★★

I contacted Pure Telecom regarding a problem with our broadband and spoke to Christopher. An engineer arrived the next day and resolved the issue. Excellent customer service!

★★★★★

My transition to a new service provider was a learning experience all pure Telecom staff were very helpful, but Rachael solved my problem, I was completely at fault with my connections to the modem.

★★★★★

The excellent customer service provided by Jack was very much appreciated. He clearly explained the process of the installation of my broadband and rebooked the engineer call out to my home. He also followed up with a courtesy call to clarify when the engineer would be carrying out the works.

★★★★★

My call was answered within a couple of mins and Rachel who helped me was pleasant and addressed the problem for me. I had lost internet connection and she was able to restore it by refreshing the signal.

★★★★★

I was speaking to a lovely lady called Samantha today. She was so helpful. It was a 5 star experience. Thank you Samantha.

★★★★★

Jack was very informative and its a pleasure to be joining up with pure telecom.