Faqs - Pure Telecom
You can make the switch to Pure either by entering into a Third Party Verification agreement over the phone or alternatively by signing a Customer Authorization Form. The switch is seamless and there is no degradation or loss to your service and takes up to 21 days.
There is no minimum contract term if you have selected to move to Pure for phone services only.
You can pay online via MyPure, Direct Debit, Credit Card/Debit Card, Cheque, PostPoint, Postal Order, at your local Post Office or by Bank Transfer.
No. The telecom regulator in Ireland in conjunction with the European Distance Selling regulations allows for the use of a verbal agreement in order to make it easier for you to switch telephone companies. A signed agreement is not necessary.
A full list of rates are available upon request. Please speak to one of our customer care representatives on:
You will receive a single bill for both your telephony and broadband services, between the 11th and the 15th of each month. All bills include line rental billed monthly in advance. Your first bill will also contain arrear charges from the date you switched to Pure Telecom.
Watch the video below and learn more: