Broadband That Keeps
You Connected

You can make the switch by speaking to one of our sales specialists over the phone. The process takes less than 5 minutes. You will then receive a text with the date your services will go live. If transferring a service, it can take less than 72 hours while if your order requires an engineer visit it takes up to 14 days*

If an engineer discovers an issue while on site, some orders may take longer than the 14 days listed above. Pure Telecom will keep you informed and while your order progresses

There is no minimum contract term if you have selected to move to Pure for phone services only.

You can pay 24/7 online via MyPure and through our automated payment option on 012469000, Direct Debit, Credit Card/Debit Card, Cheque, PostPoint, Postal Order, at your local Post Office or by Bank Transfer.

No. The telecom regulator in Ireland in conjunction with the European Distance Selling regulations allows for the use of a verbal agreement in order to make it easier for you to switch telephone companies. A signed agreement is not necessary.

A full list of rates are available upon request. Please speak to one of our customer care representatives on:

You will receive a single bill for both your telephony and broadband services, between the 6th and the 10th of each month. All bills include line rental billed monthly in advance. Your first bill will also contain arrear charges from the date you switched to Pure Telecom.