F2000 Huawei Troubleshooting Guide

Set Up

For ADSL/Fibre to the Cabinet - the grey DSL cable needs to be plugged into the grey DSL port on the back of the modem.

Modem Info Card

The other end of the cable will need to go into left side of the NTU (Phone socket, computer symbol side).

Modem Tool

For Fibre to the home - The LAN cable needs to be plugged into the blue WAN port.

Modem Info Card

For VOIP, the phone needs to be plugged into the grey PHONE1 port (this will not work in PHONE2).

Modem Info Card

For Fibre to the Home /SIRO connections:

  • You should have 3 green lights on your fibre/SIRO unit.
  • POWER: Constant green PON: Constant green LAN: constant/flashing green.
  • If you have a flashing/no PON light or a flashing/constant RED LOS light - contact support on 01 2469000 and select
    option 2.

You will know you have an internet connection when the power light is constant on the modem, the DSL light (2 arrows) is constant, the internet light (globe) is constant/flashing and Wi-fi is flashing/constant. If you have followed the above steps but these lights are still not appearing on the modem, then please contact our support team on 01 2469000 and press option 2. You can also reach our support team via e-mail at [email protected]

Change Wi-fi settings to improve wireless signal

Below the encryption options you have advanced options.

In here you can change the transmission mode, channel frequency and bandwidth.

1) Press apply at the bottom when you are done.

2) For troubleshooting wireless settings, click the heading for ‘Channel Status’ and press scan. You will see the following chart of the channels being used around you.

The reason we change the wireless channel settings is because there may be other modems close by from neighbours or businesses using the same wireless channel. When there are multiple people on the same wireless channel it can affect your signal strength and speeds.

The best way to check which channel will give you optimal speeds is to set the channel then run a speed test. You can test multiple channels. The one that gives you the highest speed result is the best setting to leave the modem on.

Alternatively, you can download a Wi-fi analyser app to your phone, and it will tell you which channel is best for you.

How can I change my wi-fi password?

To log into the F2000 for configuration, the LAN IP is 192.168.1.254. You will be presented with a username/password screen. The username should be ADMIN and the password is the wireless Key found on the back of the modem.

Modem Info Card

To access the wireless settings on the modem, click home network at the top of the page. Then choose wireless settings. Make sure 2.4 GHZ is selected, and below that, choose wireless Encryption

Modem Info Card

Drop down the Wireless Encryption menu and you will then have visibility of the network name, wireless key, and channel selection.

Modem Info Card

How to put my Modem into bridge mode?

1. Type 192.168.1.254 into the URL of a browser and press enter.

The username is admin and password is WiFi password on the back of the modem (unless changed) and press Log In.

Modem Info Card

2) Press the heading for INTERNET and press edit under ADSL(NGB), VDSL(FTTC) and GE WAN(FTTH).

3) Change the connection type to Bridge and press save.

Modem Info Card

Am I using the right cable to test my speeds?

Please note that it is important that you are using a cat5e or cat6 cable while testing your speed. If you are using a cat5 cable the maximum speed you will be able to achieve will be limited to 100mb. Cat5e and cat6 cables support speeds of +1000mb. You can identify what cable you are using by looking for the writing along the cable.

Modem Info Card

Figure 1 This cable is labelled CAT 5e meaning it will support up to 1000mb.

Modem Info Card

Figure 2 This cable is labelled CAT 5 meaning it will support up to 100mb.

Troubleshooting slow speeds FTTH/SIRO

Run a WIRED speed test using a cat5e/cat6 LAN cable with the turned off. Make sure the device you are using has a 1GB NIC (this means it supports Fibre high speeds). You can verify this by logging into the modem pressing MAINTAIN in the heading bar to see the LINK speed of what is plugged into the LAN port.

Modem Info Card

LAN4 shows 1000M meaning this is connected to a device that has a 1GB NIC and you are using a CAT5E/CAT6 cable.

If the LAN port they are using shows 100M, either your device does not support speeds higher than 100MB or the cable is a CAT5 cable.

You can check the device’s link speed by going to left hand side menu (still under the heading for MAINTAIN) and pressing ONE KEY DIAGNOSTICS.

Press ‘more’ under wireless, then press ‘wireless advance’ and then ‘diagnose’:

Modem Info Card

This will give you a list of MAC addresses connected to the Wi-Fi.

This will show you if any of the devices connected to the Wi-fi are dragging the speeds down as the modem can only talk at 1 speed so if there is an older/faulty device connected it could possibly bring the speeds down. You can change the channel settings to see if the link speeds go up. If they don’t, please disconnect this device from the Wi-fi and run a speed test on another device. If the speeds go up, the device that had the low link speeds is causing the problem.

Contact customer care on 1890 987 550 and ask for a static IP address to be applied. This will cost €100. Please note, a static IP from a former internet service provider will not migrate when moving to a new provider.

My emails won’t send

Since I moved to Pure Telecom, I have been unable to send and receive emails on my device.

  1. Go to your email server settings on the device in question.
  2. Enter Pure Telecom’s email server settings, which are as follows:
    • Outgoing Server Setting: Try smtp.puretelecom.ie or smtp2.puretelecom.ie.
    • Incoming Server Setting: Dependant on ISP. Check settings with your provider.
    Pure Telecom’s server settings on Outlook2016.

    Server settings on Outlook2016.