Excellent opportunity and salary available for Customer Service Representatives

Pure Telecom wants only the best customer service professionals to serve their customers. Customer-centric professionals with a proven track record in customer service in a similar role should apply now! We provide an excellent basic salary, coupled with a sales incentive package, free line rental at your place of residence and preferential rates on local, national and international calls. Customers all over Ireland are making the choice to move to Pure Telecom, now it’s your opportunity too!!

The Purpose of the Role

To be the voice of Pure Telecom, the Champion of the Customer, to understand the Customers needs and to resolve the customer’s query in a timely and professional manner, ensuring an unrivalled customer experience.

Job Responsibilities

  • Act as first point of contact for Pure Telecom Residential Customers through phone, email and letter
  • To investigate all customer queries and provide feedback to customers on their issues, ensuring that their concerns are resolved in a timely manner
  • Managing your time to make sure all administrative and outbound call work is completed within the expected timeframe
  • To grow and maintain positive relationships with all customers ensuring that we are putting the customer first in all of our interactions
  • To achieve all KPIs associated with call handling times and quality of responses
  • Ad hoc administrative and customer duties as needed to offer customers the best experience

Minimum Qualifications

  • 1 year of proven Customer Service experience with a record of consistently exceeding customer needs in a fast paced, target driven environment
  • Demonstrable experience of working in a call centre or contact centre environment is desirable, but not required
  • Demonstrable experience of working in a team environment
  • Proficiency using Microsoft Office packages
  • Previous experience of telecommunications is beneficial, but not essential

Personal Qualifications

  • All Applicants must have the right to legally reside and work in the Republic of Ireland without any restrictions or limitations
  • Ability to work at any point as required between 8am and 8pm, Monday to Friday and occasional Saturdays
  • Flexibility in working hours/days depending on business needs